Everything you need to know about CareConnect services, billing, and safety.
You can book a service by browsing our available services, selecting the one that fits your needs, and clicking 'Book Now'. You will need to choose a date, time, and provide your address. Payment is required to confirm the booking.
Yes, absolutely. All our caregivers go through a rigorous background check and verification process. We prioritize the safety and security of both our clients and caregivers.
Yes, you can cancel a booking from your dashboard. However, cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee.
We accept major credit cards (Visa, MasterCard, American Express) and online payment methods. All payments are securely processed.
If you are interested in becoming a caregiver, please visit our 'Careers' page or contact our support team. You will need to undergo a background check and training validation.
Your satisfaction is our priority. If you are not happy with the service provided, please contact our support team immediately. We will investigate the issue and offer a resolution, which may include a refund or a replacement caregiver.
Yes, our services are available 7 days a week, including holidays. However, availability may vary depending on the specific service and caregiver.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
